Poison Enquiries are the mainstay of the system and every other module in the system revolves around and supports an enquiry. 

When an enquiry is received by the Poisons Information Service, a new enquiry record is opened, and the responder is immediately taken into a data entry form that is designed to support their call taking workflow. 

The enquiry data entry form is split over eight specific sections, each designed to prompt the responder to capture specific information, and, or to provide the responder with useful information that will help them to progress the enquiry. For example, responders are initially prompted to capture the enquirer and patient details, just in case a call back is needed. The responder is then shown any prior investigations before being prompted for details about the poisoning. Details about the poison (substance) can then be recorded before the responder is prompted to record their response details. 

The system then has sections to link to any applicable documentation relating to the enquiry, to record further details about the enquiry and then a list of any follow-up reports that have been carried out. 

In short, the whole life cycle of the enquiry is recorded and monitored, be it a single phone call or an ongoing issue that lasts several days. 

From the outset to closure, the responder owns the enquiry, and this paradigm is supported through the system’s user interface. EZ-PID’s user interface has been designed to provide responders with views of their open enquiries, closed enquiries and those enquiries that need following up. Then there is another view where all open enquiries and all enquiries requiring follow-up can be viewed, or the enquiries can be filtered by poison information service site, where the service has more than one physical location. Of course, the system also caters for the transfer of ownership to colleague, but ownership is maintained throughout.

Module Highlights 

	Full enquiry lifecycle management and responder ownership
	View open enquiries and enquiries requiring a follow-up
	Data entry that supports the call taking process
	Medical and substance information pulled through to support call taking
	Enquiry follow-ups
	Enquiry vector data
	Links to patient information, substance emergency guidance information
	Responder advice tracking for buddy checks, quality control and traceability